Sign in to your dashboard, select the policy covering the incident and open Claims Hub. Choose Start a claim and enter the incident details.
Use UK time for the incident date and time. If your policy has expired, you can find it under Expired policies and report an incident that happened during its cover dates.
Once your claim is saved, your dashboard will show a claim reference and confirm: “We've received your claim and are investigating. We'll contact you within 48 hours.”
Your dashboard shows the contact deadline in UK time and any updates from our team. Confirmation is shown in the dashboard only.
Please report incidents as soon as possible. Open your dashboard.